Frequently Asked Questions
WHO IS FOCUS GROUP?
Focus Group, is a Sago online community. It is comprised of people like you who are interested in sharing their opinions and views on a variety of topics to help influence the development of technology, food, healthcare and much more.
Members of Focus Group participate in research studies in a variety of ways:
- In person at one of our 16 offices across the US
- On the telephone
- Online from a computer anywhere in the world
WHO IS SAGO?
Sago has provided market research services that help companies understand their potential influences in the marketplace and customer needs for over 55 years. Over this time, we have amassed the technical expertise and extensive market knowledge to provide our clients with a comprehensive range of quantitative and qualitative research services. We have established high standards of professionalism and commitment based on our values of partnership, quality and service excellence; standards against which we measure ourselves on every project that we undertake. To learn more about Sago, visit our website at www.Sago.com.
WHO CAN JOIN?
The process is simple, free and only takes a few minutes; you must be at least 18 years old to register. Click here to become a member. You may only join the panel once. Sago reserves the right to refuse any membership applications not in accordance with our terms.
WHAT WILL BE ASKED WHEN I'M REGISTERING?
You will be asked for some basic information and will be able to create your own personal login and password. Once your profile is complete, we can begin matching your lifestyle, and interests, to one of the thousands of research studies we conduct each year. When we find a study that fits your profile we will contact you either by email or phone, to see if you qualify.
HOW DO I UPDATE MY PERSONAL INFORMATION?
Updating your information is simple, login to your account and click the ‘My Profile” link. Once your profile is updated we can match your lifestyle and interests to one of the thousands of research studies we conduct.
WHY DIDN'T I QUALIFY?
We conduct surveys targeting different ages, industries, regions and characteristics. Unfortunately you will not qualify for every survey we do, but we do our best to match you with surveys that closely match your lifestyle and interests. Sometimes we have more members respond than expected and reach our quota for the survey quickly. We recommend you try and take the survey as soon as you receive the notification.
CAN I STOP IN THE MIDDLE OF A SURVEY AND FINISH IT LATER?
There will be surveys that allow you to stop and proceed at a later point in time, but there will also be surveys that will not allow this. Our system will alert you of the process and what is allowed at any point in time. Also, most of our surveys will not allow you to go back and change answers to questions. We encourage you to take your time and read each question before answering.
WILL YOU SHARE MY INFORMATION WITH OTHER COMPANIES?
We will never share, sell or rent, individual personal information with anyone without your advanced permission, unless ordered by a court of law. We have security measures in place to protect against loss, misuse and alteration of your information in our system. Check out our Privacy Policy.
WILL I BE REWARDED FOR PARTICIPATING?
Yes, you will receive an incentive in the form of reward points. Incentives for online studies should be received within 2-3 weeks of participation, depending on the length the study is open.
The reward points will be added to your online account, and you will have the ability to redeem via a catalogue right away or accumulate them and redeem them later. The catalogue has many options such as Virtual Debit Card, Physical Debit Card, Amazon, Best Buy, Apple, and many more.
*In rare cases a different form of payment is offered and will be communicated to you prior to being recruited for the session
IS MY INCENTIVE TAXABLE?
Yes, the IRS considers any type of compensation to research participants to be taxable income. In compliance with IRS regulations, we are required to collect the respondent's name, permanent mailing address, Taxpayer Identification Number (TIN) or Social Security Number (SSN). 1099s will be distributed by January 31st for anyone who has met the $2000 threshold for the previous calendar year.
WHAT ARE FOCUS GROUP WALLET POINTS?
Focus Group Wallet points are Focus Groups’ virtual currency, every 100 points have a value of $1. These points never expire, as long as you’re an active member of the Focus Group community. This means that as long as you have any survey/community participation within a year from your previous survey/community participation, your points will be valid and you can either redeem or continue to collect for higher incentive rewards.
HOW DO I REDEEM FOCUS GROUP WALLET POINTS?
You can redeem your Focus Group Wallet points through your online account from a variety of fantastic reward options. The minimum redemption amount is $50 (5,000 points) per request.
*Amazon.com is not a sponsor of this promotion. Amazon, Amazon.com, and the Amazon.com logo are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com Gift Cards (“GCs”) may be used only to purchase eligible goods on Amazon.com or its affiliated website Endless.com. GCs cannot be redeemed for purchases of gift certificates or cards, or for items from some third party sellers. GCs cannot be reloaded, resold, transferred for value, redeemed for cash, or applied to any other account. For complete terms and conditions, see http://www.amazon.com/gc-legal. GCs are issued and © 2010 by ACI Gift Cards, Inc., a Washington company.
